FAQ

FAQ

WHAT TYPE OF MOVEMENT IS USED?

We didn't look past one feature when designing ELEMENTS WATCHES. We went with a Japanese Miyota Precision Quartz Movement, which is highly respected in the industry.

ARE ELEMENTS WATCHES WATERPROOF?

ELEMENTS WATCHES have a water resistance of 3 ATM. Please avoid all contact with water, as WATER DAMAGE IS NOT COVERED UNDER WARRANTY. 

WHAT IS THE GLASS MADE OF?

The glass we use for our watches is made of hardened mineral crystal.

WARRANTY INFO:

ELEMENTS WATCHES has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. 

RETURNS:

RECEIVE A DAMAGED ITEM? Receive a damaged item? Please reach out to our Customer Support team at Customerservice@elementswatches.com and they will help resolve the issue. See more warranty information on our FAQ page (ABOVE).

HOW CAN I ADJUST MY MESH BRACELET? 

IF YOU ARE EXPERIENCING SOME ISSUES WITH ADJUSTING YOUR BRACELET, PLEASE VISIT A CERTIFIED WATCH PROFESSIONAL TO HAVE THEM ADJUST THE BAND.